THE 1 INSURER WITH NO TRANSPARENCY

1LIFE REJECTING A CLAIM. My son passed away on 26/09/2022. While checking his personal documents, I found out about him having a 1Life insurance policy and contacted 1Life to find out if the policy was in order. 1Life confirmed everything was in order and immediately sent claim forms to me. I submitted the claim forms but there was a long delay with the settlement of the claim and I had no other option but to postpone the funeral. After submitting numerous complaints and personally going to their Mt Edgecombe offices, the funeral benefit was paid out a few days later and it was stated that the Life benefit would be settled after verification. More than 2months later, I was informed that the claim has been rejected due to voice recordings not being similar to my late son's voice. I submitted my complaint about the rejection of the claim but they still could not give me the voice recordings so that I could listen to them myself. I feel that its so unfair and bullying for 1Life to simply reject a claim without giving the Claimant full details and voice recordings. The people who suffer the most are the family members who are left destitute after the death of a 1Life policy owner. I'm anticipating another "a Resolution Officer will be in contact" response from 1Liife as usual.