MD
Mlondi D

1 reviews | Active since Nov 2020

10 Nov 2021, 13:02

TERRIBLE TELEPHONIC CONVERSATION.

Today the 10th of November 2021 at about 08h58 I received a client retention call from +***5 and that guy (forgot his name) was terribly rude. He said he is from 1Life. He took out his frustration on me about having a difficulty in retaining me as a client and the tone of his voice was horribly disrespectful. I understand that there may be a pressure at his workplace around retaining clients but that definitely does not give him the right to act with disrespect and unprofessionally towards me. His behavior was terrible. From today I don't expect to receive any call from 1Life or any marketing material on any platform (email, SMS, etc) from 1Life. Please cancel any marketing consent with this particular company. I would like my right in terms of the Protection Of Personal Information Act to be honored and respected. It is my right to cancel any consent I may have with a certain company. Should I receive any form of marketing (calls or Sms or email) I will have no choice but to enforce my rights in terms of the POPI Act. I have never been disrespected like this by a call centre agent before. PLEASE I DON'T NEED MARKETING OF ANY SORT FROM 1LIFE. The only company I should engage with within your group is Dial Direct.

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