Terrible Service - No Communication

I got a Funeral Policy from them, which I cancelled because I got the same policy offer from my Company that is is underwritten by Momentum for much less.

I send them emails & even called them they still wend ahead & Debitted my Account & now i am struggling to get a reply for a Refund from them. I have to keep calling they promise that someone will call me back but no one does & I cancelled the Policy within the 30Days they require.

Can someone please assist me with my refund.

Regards,