mW
michelle W

1 reviews | Active since Oct 2016

23 Jun 2017, 10:26

TERRIBLE/RUDE CONSULTANTS

<p>WOW! these consultants to be specif sales consultants do know the meaning of customer service and are clearly in the wrong field of business. yesterday i received a call from a gentleman (whos name i am still waiting for from their complaints department) he was uterly very rude and before i got his name he dropped the call. i called their complaints dept to report him and was advised that they still obtaining the recording. then today again i received a call from another sales consultant whos name is nkululeko Tshabalala. who was following up on a quote they sent me. i told him to stop calling me (as i want to first sort out complaint of yesterday) He also was very rude and i did not appreciate his bad attitude. Firstly have these consultants been through proper training on how to work in a call centre because in this field you should know how to speak to a client or a potential client. doesnt seem like they know i mean if they dont like their jobs quit i do not appreciate any1 calling me for a sale and still be rude to me thats not on. I wanted to take out a policy with 1life but honesly not so sure anymore. </p>

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Replies (1)
1Life
1Life's reply23 Jun 2017, 16:14
Official

Thank you for affording us an opportunity to assist with your complaint.

We were informed that one of our consultants did contact you to resolve this matter.

As per the conversation you had, you were informed that the matter was escalated to the consultants line manager and necessary internal disciplinary procedures will be taken.

We do apologise for the manner in which your request for a quotation was handled.

Should you wish to discuss this matter further, please contact our Resolutions team on ***.

Yours sincerely

Resolutions Team.