Terrible experience

<p>I have been having a lot of issue with 1 Life, firstly i was sent to a phamarcy to do HIV tests and that was done the very first week i took out the cover, months later I am still told its not done, they promised to send a nurse to me to date no one has come to me, i just reived an sms stating that they cannot get hold of me when i did not even have any missed calls in my phone. I received an sms saying i am only on the accidental cover because i have not done my tests which is a lie.</p> <p> </p> <p>2. Have been struggling to change my bank details with 1 Life since February 2017, when i called in i was told there are no new records on the system, they continued debiting the old account even though i had told them that the shoul not.</p> <p> </p> <p>3. Debited my accounts on wrong dates, sometimes send more than 1 debit order per day which cost me a lot of money if returned. I called in again to cancel and the put me through to Thulane and he managed to convince me that he will sort everything out, he sent me confirmation that the April debid order will come off my new bank account and that never happened, he promised that they will send a nurse and that never happened. He said i should call him directly should that not happen but that has proven to be a problem as everytime i call him, i am told one excuse after another but he cannot come to the phone.</p> <p> </p> <p>Today 3 debit order came through to my new account, I have no explaination is to why they would load 3 different debit orders in the same day to the same account, i called in again and Elvis told me Thulane is on another call and when i asked to be transfered to anyone else in cancellation i was put through to Mishack who told me that Thulane was on leave and did not have an answer as to why 3 debit orders were loaded. He tried to assist but with Thulane not there he could not answer much.</p> <p> </p> <p>Over and above this, the calls centre staff is very rude and unproffesional, having to call them is always a nightmare, no sense of urgency and no emphathy at all, its like no one cares what they customer is going through. I am not happy with 1 LIfe and i will never recommend it to anyone.</p> <p> </p> <p>The only good experience i had is when i was signed, little did i know i was in for a disaster.</p> <p> </p> <p> </p>