BS
Beanca S
1 reviews | Active since Oct 2014
22 May 2015, 17:52
Terrible customer service
I have filled in a few contact forms on the website, I have sent emails and no response for a week. so I filled in an application form and they called me the very next day. A customer walked into my office and I asked the person on the phone to call me back in 10 min. it has been more than a day and he still didn't call back. What customer service is that supposed to be.<br> I will not recommend 1Life and i'm thinking about canceling my policy. We keep our promise to pay all I ask in return is for them to keep there promises and deliver some service!
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1Life's replyOfficial
26 May 2015, 09:33Hello Beanca1308,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, the email address you needed changed was changed and the updated policy schedule was forwarded to your new email address as per your request.
We do apologise for any inconvenience that this might have caused on your side.
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, the email address you needed changed was changed and the updated policy schedule was forwarded to your new email address as per your request.
We do apologise for any inconvenience that this might have caused on your side.
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Kenan Angrik
1Life's reply26 May 2015, 09:33
Official
Hello Beanca1308,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, the email address you needed changed was changed and the updated policy schedule was forwarded to your new email address as per your request.
We do apologise for any inconvenience that this might have caused on your side.
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, the email address you needed changed was changed and the updated policy schedule was forwarded to your new email address as per your request.
We do apologise for any inconvenience that this might have caused on your side.
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Kenan Angrik