1 reviews | Active since Jul 2014
Terrible Customer experience from 1life
<p>Im very dissapointed with the customer service from 1life, i have been with them for more than 5 years and they have always given me a best service but their service seems to be getting from bad to worse, I have calling since last month to sort a billing issue and i called this morning and spoke to Aubrey who promised to have his supervisor call me within minutes and hours later im still waiting for the call</p>
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, premiums deducted in excess will be refunded in your account by no later than 28 October 2016.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, premiums deducted in excess will be refunded in your account by no later than 28 October 2016.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.