Terrible claims service.

<p>On the 26 august i called the claims department to submit a claim as my dad the policyholder passed away the 23august on policy number ********** 80 and the call was answered by a claims advisor who confirmed that the policy was active. She than asked cause of death and where he died and ibtold her he died from natural cause and she said he has cover and she adviced of turn around time for payout of funeral benefit of R50000 once assessed, she sent through claims documents. Two days later another advisor called to say my dad is not covered as he has accidental death cover. I requested recording of sales call and policy document which till today have not recieved. Got hold of policy doc through my dads stuff and its says there is a R25000 funeral benefit which does not specify for natural or unatural. Can you guys please pay out the funeral benefit as stipulated on policy document and send recording as we still waiting. Not happy at all with the fact that different advisors are giving different information at time of death and claim. Can this be sorted please as premiums were being paid here.</p>