TELEPHONIC INTERACTION WITH ME, THE CLIENT

Wayne assisted me effectively and efficiently with regards to the amendments I needed on my existing policy. <br> <br> He went the extra mile to refer me to someone who will contact me in connection with another policy I require. <br> <br> During the pause periods of our interaction - caused by me looking for information while asking him to hold on, he made enjoyable conversation which alleviated my embarrassment for being ill prepared.<br> <br> By the time my call was complete, I had the required documents visible in my e-mail inbox. Very impressive.<br> <br> I am very impressed with the professional way in which Wayne managed my call. Well done and Thank you very much.<br> <br> Berilyne Jewell