1 reviews | Active since Dec 2011
TAKING UNAUTHORISED INSURANCE POLICY AND PREMIUMS
I have had a Dial Direct insurance Policy since last year - it covers my car and laptop only. On 6 July 2015 I noticed an additional amount of R127,48 deducted from my bank account for 'Dial Direct Life'. After contacting them I discovered that they had signed me up for life insurance without my consent or knowledge. Five monthly premiums had already been deducted before I noticed. After my complaint an agent called o say that it would be cancelled and I would have to wait 2 weeks for my refund - which is really unacceptable in principle - especially since they took the money *******ly in the first place. The agent did say that I could get the last premium within 2 days if I went through a certain process. I cancelled my car insurance policy on 28 July via email. An agent called me the next day to cancel it. Today, 12 August, their system attempted to deduct the premium for August again. After emailing them today, an agent called me to explain the debit order bounced on 27 July, wand resent again for a mid-month deduction, blaming it on the banking system. Surely if someone cancels a policy, Dial Direct should check the status of debit orders. Too much of this in SA. <div><br></div><div>(Supplier name changed from DialDirect to 1Life by hellopeter.com)</div>
Thank you for affording us an opportunity to assist with your complaint.
The policy was cancelled as per your request and the refund was processed. The funds will be available in your account by no later than 20 August 2015.
The complaint was also forwarded to the consultants line manager and an internal disciplinary process was followed to address this matter.
We do apologise for any inconvenience that this matter has caused as this is not the manner in which we at 1Life conduct our business.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team
Thank you for affording us an opportunity to assist with your complaint.
The policy was cancelled as per your request and the refund was processed. The funds will be available in your account by no later than 20 August 2015.
The complaint was also forwarded to the consultants line manager and an internal disciplinary process was followed to address this matter.
We do apologise for any inconvenience that this matter has caused as this is not the manner in which we at 1Life conduct our business.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team