Taking their time

I have requested my policy to be cancelled twice since before the inception date. The first time was in July last year and again last week. <br> <br> I eventually had to call the cancellation desk and have it cancelled as the emails were ignored. <br> I phoned the call center now and was told that the debit order as well as all the previous debit orders will not be returned to me. This is unacceptable as i have proof that i requested the cancellation last year to no avail. <br> <br> I can not afford to lose the money that this company insisted on taking off my account even though i asked for it to be cancelled and was given the incorrect email address. <br> Please can someone have this sorted out as its unacceptable especially when the person that owns the policy is unemployed and is trying to sort this out due to lack of funding <div><br></div><div><em>(Supplier name changed from First For Women Insurance to 1Life by hellopeter.com)</em></div>