Still no feedbac****!

Update - NOTHING to update. Lodged a complaint here on the 18/07/2019. Received a 58 second call telling me that my Documents were received but awaiting the full medical history from myself. AGAIN, I re-iterated that there is none and that 1Life will have to investigate the Med Aid numbers I had included. The response was "I will have to get somebody else to contact you". Its been a week and NO CALL!!! Amazingly all other policies to other beneficiaries are continually keeping them up to date and 1 has already been paid out, with the same information I have given 1Life yet here I sit not even knowing if the claim is being processed, still no copy of the policy and once again no feedback. My email is *** so somebody needs to contact me in regard to this although as usual I am certain I will once again receive a blank email.