GR
Gratitude R
1 reviews | Active since Feb 2015
07 Feb 2015, 16:38
still debitting my acc even though I cancelled my policy
I had a policy with 1life, for a life cover. I cancelled the policy but 1life is still debiting my account for a policy that's nit even existing. am frustrated by this kind of service. they confirmed my cancellation yet they still take my money sies. <br>
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1Life's replyOfficial
10 Feb 2015, 09:05Hello kelorampota,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, your life insurance policy was cancelled and confirmation of cancellation was sent to you via email.
The refund was processed and the funds will be available in your account by no later than 25 February 2015.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, your life insurance policy was cancelled and confirmation of cancellation was sent to you via email.
The refund was processed and the funds will be available in your account by no later than 25 February 2015.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
1Life's reply10 Feb 2015, 09:05
Official
Hello kelorampota,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, your life insurance policy was cancelled and confirmation of cancellation was sent to you via email.
The refund was processed and the funds will be available in your account by no later than 25 February 2015.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, your life insurance policy was cancelled and confirmation of cancellation was sent to you via email.
The refund was processed and the funds will be available in your account by no later than 25 February 2015.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik