ER
Emile R

1 reviews | Active since May 2014

29 Jul 2015, 10:47

Spam SMS's and can't tell where they got info from

I receive SMS's from 1Life and I never had anything to do with them so I don't know where they got my PERSONAL INFORMATION from. <br> <br> When I rep**** YES on one of the SMS's, the agent could not give me straight answers as to where they got my information from. I was told that it is from the \Consumer Database of South Africa"but could not tell me how I can contact this company or a name of the organisation compiling these databases or how to remove my personal information from this database.<br> <br> My name has been removed from their database but I am concerned about WHERE they got my information FROM. Where is the proof that I consented to any marketing? Wondering if this method of marketing complies with POPI?"""

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Replies (1)
1Life
1Life's reply30 Jul 2015, 10:41
Official
Hello emilevroy,

Thank you for affording us the opportunity to assist with your complaint.

We have contacted you in order to address your concerns.

As discussed, your details have been added to our Do Not Contact list, you should not receive any direct marking messages from 1Life and an SMS was forwarded explaining the source of your details.

We do apologise for the inconvenience that was caused.

Should you wish to discuss the matter further, please contact our Resolutions Department on ***.

Kind Regards,
Resolutions Team.