Slow and not helpful service

I am Thobeka Yose, my spouse passed away on the 16 of January 2021 and was buried on the 23 of January 2021. He was a client of 1life and had a life cover policy. Upon claiming I have since been given a run around between third party providers and without any communication from the company's side. I would like this matter resolved and the sum assured to him paid.