Sloppy Business - Bad

These people have been sloppy from the beginning:

I made a quote with them in June and accepted everything for the policy to start in July 2018. When i called them again and gave them my policy number, it returned someone else`s details and not mine. they said they fixed and I went on to do the HIV test with Curo Health nurse they sent on the 22 of June. Who then sent the results in.

Now, on the 18th September, they call me to say I have not done the HIV test, I explain to the lady that I did and the nurse sent it in. Now, this morning I receive an email to say they are changing my cover because I did not send my results in. I phone them, give them my POLICY NUMBER, they say it is someone else`s details (different from June) on and asks for my ID number.. REALLY??

I explained to this lady the same thing, she checks with Curo Health and I am told they will have to follow up. Now who is messing around here?

This is life insurance and they can`t keep information properly, and they have been deducting from the past 4 months. I told the lady to cancel my policy 1 time. I have no time for this. She said someone from Cancellation department will Call.

Am awaiting that call to cancel. I have no time for this unprofessional & sloppy service really.