MK
Megan K
1 reviews | Active since Jun 2020
25 Jul 2023, 23:27
Shocking shocking shocking - avoid completely
1Life makes a person want to end their life because of how badly they deal with one’s claims.
My claim was submitted on 8 May, tomorrow is 26 July, and we are no further to a resolution, no matter how many complaints I submit, it’s sheer incompetence.
The excuse of ‘it takes as long as it takes’ is their motto to defend complete incompetence.
Do not take a policy out turn 1Life - you will regret it!!!
Helpful (0)
Replies (5)0
Replies (5)
1Life's replyOfficial
26 Jul 2023, 09:48Hi Megan,
The resolutions officer assigned to your case will be in contact with you.
Kind regards,
The 1Life Team.
The resolutions officer assigned to your case will be in contact with you.
Kind regards,
The 1Life Team.
Best regards,
1Life's reply26 Jul 2023, 09:48
Official
Hi Megan,
The resolutions officer assigned to your case will be in contact with you.
Kind regards,
The 1Life Team.
The resolutions officer assigned to your case will be in contact with you.
Kind regards,
The 1Life Team.
Best regards,
MK
Megan K's updateReviewer Update
26 Jul 2023, 10:00I’m going to the ombudsman. There is never a resolution with 1Life. Only sheer incompetence and inability to resolve one’s case due to sheer lack of interest from those that work at 1Life.
MK
Megan K's update26 Jul 2023, 10:00
Reviewer Update
I’m going to the ombudsman. There is never a resolution with 1Life. Only sheer incompetence and inability to resolve one’s case due to sheer lack of interest from those that work at 1Life.
1Life's replyOfficial
26 Jul 2023, 11:59Hi Megan,
Please note that the matter has been addressed and should you not be happy with our respond, please follow the below escalation process. eshttps://www.1life.co.za/globalassets/home/complaints-process.pdf
Kind regards, The 1Life Team. SL
Please note that the matter has been addressed and should you not be happy with our respond, please follow the below escalation process. eshttps://www.1life.co.za/globalassets/home/complaints-process.pdf
Kind regards, The 1Life Team. SL
Best regards,
1Life's reply26 Jul 2023, 11:59
Official
Hi Megan,
Please note that the matter has been addressed and should you not be happy with our respond, please follow the below escalation process. eshttps://www.1life.co.za/globalassets/home/complaints-process.pdf
Kind regards, The 1Life Team. SL
Please note that the matter has been addressed and should you not be happy with our respond, please follow the below escalation process. eshttps://www.1life.co.za/globalassets/home/complaints-process.pdf
Kind regards, The 1Life Team. SL
Best regards,
MK
Megan K's updateReviewer Update
26 Jul 2023, 23:39Typical. ‘The matter has been addressed’ oh really. How so. No one has bothered to contact me or respond to my emails. Your assessor ignores me at its now been two weeks and the occupational the****** assigned by 1Life, hasn’t even bothered to do the report yet. What a joke. You are damn right I will be going to the ombudsman. Useless useless useless!!!
MK
Megan K's update26 Jul 2023, 23:39
Reviewer Update
Typical. ‘The matter has been addressed’ oh really. How so. No one has bothered to contact me or respond to my emails. Your assessor ignores me at its now been two weeks and the occupational the****** assigned by 1Life, hasn’t even bothered to do the report yet. What a joke. You are damn right I will be going to the ombudsman. Useless useless useless!!!
MK
Megan K's updateReviewer Update
27 Jul 2023, 22:15I have sent numerous emails this week and no one from your useless company has bothered to respond or even acknowledge my mails. Yet your auto response says someone with respond within 24 hrs. The 24 hours have ticked over and over.
1Life is nothing but a bunch of *********** ****s.
1Life is nothing but a bunch of *********** ****s.
MK
Megan K's update27 Jul 2023, 22:15
Reviewer Update
I have sent numerous emails this week and no one from your useless company has bothered to respond or even acknowledge my mails. Yet your auto response says someone with respond within 24 hrs. The 24 hours have ticked over and over.
1Life is nothing but a bunch of *********** ****s.
1Life is nothing but a bunch of *********** ****s.