Shocking service at 1Life!

<p>I called 1Life on their callcentre line on the morning of 27 September 2016 to provide some outstanding details for 2 new policies. On 28 September at 09.35 I received an email informing me of a policy cancellation. Upon calling them back to enquire, I am then informed that as a consultant tried to call me on 27 September at 12.10pm and could not get hold of me, my policy was then cancelled. Really? After one unsuccessful call, during office hours no less! Us working Joe's are not always able to answer calls immediately while at work but surely you can try again before summarily cancelling a policy! I am deeply dissapointed in this poor service and have decided to cancel both policies and take my business elsewhere!</p>