Shocking service

I have a policy with Assupol through Telesure. My Mum passed away on 10.09.2024 & I was advised by Assupol to submit the required documents in order for my claim to be finalized. Documents were submitted on 18.09.2024 and @ no point was I advised to also register a claim with 1 Life Direct. Only today when calling Assupol for an update am I advised to contact Telesure for premium confirmation & proof of cover which I did & I got through to Felicia at 1 Life Direct who informed me that a claim needed to be registered. This was done but I am very disappointed in the service received because Assupol's ads state payment to be released in 24 hours after confirmation of documents... My Mum's funeral service is tomorrow and the Caterers have not been paid as well as other Service Providers. Thankful I will be able to cancel my Mum's policy now & I will most certainly cancel my policy as well. I work in a Customer service environment and never have my customers received such pathetic service, very unprofessional for a company like Assupol who has been around forever. And Telesure didn't help as well because every time I got through to them they couldn't pick up my Mum's policy... Think I need to inform Wendy Nola as well