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Ndaba N

1 reviews | Active since Jun 2016

30 Jun 2016, 08:59

SHOCKED ***

<p>I was declined a life cover in 2014 because your consultant captured incorrect info on my profile. They captured that l drink 112 units of alcohol per week intead of the 10 to 12 units. I was instead offered an accidental cover. VERY VERY UNHAPPY.</p>

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Replies (1)
1Life
1Life's reply05 Jul 2016, 08:13
Official

Thank you for making us aware of your concerns.

A consultant has contacted you and the matter is being investigated. Feedback will be provided as soon as the matter is resolved.

We do apologise for any inconvenience that was caused.

Should you wish to discuss this matter further, please contact our Resolutions Department on ***.

Kind Regards,
Resolutions Team.