1 reviews | Active since Aug 2009
Service to the lowest degree...
About two months ago I took Life cover with 1Life from inception with medical tests was a nightmare and now I am concerned asking valid questions regarding my monthly contributions and get push around from one advisor to the next. My confidence levels with the company concerned has dropped as a result I cancelled my policy with them due to the fact that if they give me the run around now what would happen to my family when I dead. This to me is shocking as this matter concerns my Life not a car to say the least.<br> <br> I wish for 1Life to treat the clients with respect and surety when it comes to their concerns. Now I feel very uncomfortable to place my business with them as they take to long to address simple and easy questions and concerns from their clients. Every day I lose faith in your company and this leaves a lot to be desired in my personal opinion.<br> <br> Very disappointed in your customer service levels. Let alone the test samples they lost with their Service Provider and had to re test again. This shows you the levels of commitment and integrity.
Thank you for making us aware of your concerns.
A consultant has attempted to contact you with no success.
We will contact you in order to address the matter directly.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
We do apologise for the inconvenience that was caused.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has attempted to contact you with no success.
We will contact you in order to address the matter directly.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
We do apologise for the inconvenience that was caused.
Kind Regards,
Resolutions Team.
