JE
Jan E
1 reviews | Active since Apr 2017
22 Nov 2021, 08:26
SERVICE SUCKS
I have left a negative review about 1Life delaying payout after claim was submitted. I still stand by my opinion as I was told on Thursday that claim will be finalised within 24 hours. On their website 1Life CLAIMS that whenever a claim was submitted it will be "HASSLE FREE". FRANKLY THE WHOLE PROCESS IS A HUGE NIGHTMARE. I WILL ADVICE THAT NOBODY TAKES OUT A CLAIM FROM 1LIFE. GO TO OUTSURANCE THAT PROVE THAT CLAIMS CAN BE HASSLE FREE.
Helpful (0)
Replies (13)0
Replies (13)
1Life's replyOfficial
22 Nov 2021, 08:55Hi Jan, thank you for bringing the matter to our attention. A resolutions consultant will call you to assist further.
Kind regards,
The 1Life Team
Kind regards,
The 1Life Team
1Life's reply22 Nov 2021, 08:55
Official
Hi Jan, thank you for bringing the matter to our attention. A resolutions consultant will call you to assist further.
Kind regards,
The 1Life Team
Kind regards,
The 1Life Team
JE
Jan E's updateReviewer Update
22 Nov 2021, 09:14Seeing is believing in my honest opinion.
JE
Jan E's update22 Nov 2021, 09:14
Reviewer Update
Seeing is believing in my honest opinion.
JE
Jan E's updateReviewer Update
22 Nov 2021, 10:141Life Insurance sucks big time. Now due to some or other dementia that was not disclosed the claim has been declined. Another bull**** reason for them not to pay out. Stay away from 1Life. They take your money but will look for any excuse not to pay out.
JE
Jan E's update22 Nov 2021, 10:14
Reviewer Update
1Life Insurance sucks big time. Now due to some or other dementia that was not disclosed the claim has been declined. Another bull**** reason for them not to pay out. Stay away from 1Life. They take your money but will look for any excuse not to pay out.
JE
Jan E's updateReviewer Update
22 Nov 2021, 12:03Can someone please explain what does the fact that a person that was diagnosed with vascular dementia, and passed away of natural causes/ covid-19 has to do with the fact to decline a claim? In my honest opinion, if the death was related to the non-disclosure of mentioned illness, I would have understood, but playing this utterly ridiculous card is absurd. I WILL ADVISE ALL POLICYHOLDERS TO CHANGE TO OUTSURANCE AS THEY DID NOT HAVE THESE RIDICULOUS EXCLUSIONS AND EXCUSES NOT TO PAY OUT!!!!
JE
Jan E's update22 Nov 2021, 12:03
Reviewer Update
Can someone please explain what does the fact that a person that was diagnosed with vascular dementia, and passed away of natural causes/ covid-19 has to do with the fact to decline a claim? In my honest opinion, if the death was related to the non-disclosure of mentioned illness, I would have understood, but playing this utterly ridiculous card is absurd. I WILL ADVISE ALL POLICYHOLDERS TO CHANGE TO OUTSURANCE AS THEY DID NOT HAVE THESE RIDICULOUS EXCLUSIONS AND EXCUSES NOT TO PAY OUT!!!!
1Life's replyOfficial
22 Nov 2021, 12:27Hi Jan,
We are sorry to hear that your claim was declined. Please be informed that our life cover policies are risk policies and are medically underwritten, therefore full disclosure of all medical conditions is required at sales stage to calculate the risk and also to establish if you qualify for a policy as well as the type of policy.
Kind regards,
The 1Life Team.
We are sorry to hear that your claim was declined. Please be informed that our life cover policies are risk policies and are medically underwritten, therefore full disclosure of all medical conditions is required at sales stage to calculate the risk and also to establish if you qualify for a policy as well as the type of policy.
Kind regards,
The 1Life Team.
1Life's reply22 Nov 2021, 12:27
Official
Hi Jan,
We are sorry to hear that your claim was declined. Please be informed that our life cover policies are risk policies and are medically underwritten, therefore full disclosure of all medical conditions is required at sales stage to calculate the risk and also to establish if you qualify for a policy as well as the type of policy.
Kind regards,
The 1Life Team.
We are sorry to hear that your claim was declined. Please be informed that our life cover policies are risk policies and are medically underwritten, therefore full disclosure of all medical conditions is required at sales stage to calculate the risk and also to establish if you qualify for a policy as well as the type of policy.
Kind regards,
The 1Life Team.
JE
Jan E's updateReviewer Update
22 Nov 2021, 12:41That is nonsense. Vascular Dementia was not the cause of death. Why does unnatural death get paid out within 7 days, but natural causes get declined or delayed. What you reap is what you sow, and remember that people will cancel their policies and a lot of your staff will be unemployed. Do you really want to risk other people's livelihood because of your failure to pay out?
JE
Jan E's update22 Nov 2021, 12:41
Reviewer Update
That is nonsense. Vascular Dementia was not the cause of death. Why does unnatural death get paid out within 7 days, but natural causes get declined or delayed. What you reap is what you sow, and remember that people will cancel their policies and a lot of your staff will be unemployed. Do you really want to risk other people's livelihood because of your failure to pay out?
JE
Jan E's updateReviewer Update
22 Nov 2021, 12:45How many excuses will 1Life come up with not to pay out?
JE
Jan E's update22 Nov 2021, 12:45
Reviewer Update
How many excuses will 1Life come up with not to pay out?
JE
Jan E's updateReviewer Update
22 Nov 2021, 12:46Excuses, excuses, excuses...
JE
Jan E's update22 Nov 2021, 12:46
Reviewer Update
Excuses, excuses, excuses...
JE
Jan E's updateReviewer Update
22 Nov 2021, 13:061Life Insurance is the biggest ******* in Insurance as the come with multiple excuses not to pay out. When I phoned after 3 months waiting period I was told that they are waiting for reports from the doctors with regards to an overactive bladder after I have paid and submitted doctors reports. Their first excuse was that they are waiting for the doctors with regards to an overactive bladder, after I got mad it was waivered and I was told that the matter will be resolved withinn 24 hours. Upon calling them on Monday 22 November I was told that the claim was declined due to non-diclosure of vascular dementia. Utter nonsense.
JE
Jan E's update22 Nov 2021, 13:06
Reviewer Update
1Life Insurance is the biggest ******* in Insurance as the come with multiple excuses not to pay out. When I phoned after 3 months waiting period I was told that they are waiting for reports from the doctors with regards to an overactive bladder after I have paid and submitted doctors reports. Their first excuse was that they are waiting for the doctors with regards to an overactive bladder, after I got mad it was waivered and I was told that the matter will be resolved withinn 24 hours. Upon calling them on Monday 22 November I was told that the claim was declined due to non-diclosure of vascular dementia. Utter nonsense.
1Life's replyOfficial
22 Nov 2021, 13:20Hi Jan,
We have since contacted you to discuss the concerns you may have.
Kind regards,
The 1Life Team
We have since contacted you to discuss the concerns you may have.
Kind regards,
The 1Life Team
1Life's reply22 Nov 2021, 13:20
Official
Hi Jan,
We have since contacted you to discuss the concerns you may have.
Kind regards,
The 1Life Team
We have since contacted you to discuss the concerns you may have.
Kind regards,
The 1Life Team
JE
Jan E's updateReviewer Update
22 Nov 2021, 14:31Nothing has been resolved.
JE
Jan E's update22 Nov 2021, 14:31
Reviewer Update
Nothing has been resolved.
JE
Jan E's updateReviewer Update
23 Nov 2021, 08:261Life is the biggest insurer ******* ever. They will keep on looking for reasons not to pay, but clients' money is acceptable. But when it comes to payout they come up with every trick in the book not to pay. MY ADVICE IS TO STAY AS FAR AWAY FROM THEM AS POSSIBLE!!!!!!! CANCEL AND RATHER GO TO OUTSURANCE. OUTSURANCE IS DEFINITELY WORTH EVERY CENT. WITH 1LIFE THE CLIENT HAS TO CALL TO FIND OUT THE STATUS OF THE CLAIM, OUTSURANCE KEEP THE CLIENT UPDATED EVERY STEP OF THE WAY.
JE
Jan E's update23 Nov 2021, 08:26
Reviewer Update
1Life is the biggest insurer ******* ever. They will keep on looking for reasons not to pay, but clients' money is acceptable. But when it comes to payout they come up with every trick in the book not to pay. MY ADVICE IS TO STAY AS FAR AWAY FROM THEM AS POSSIBLE!!!!!!! CANCEL AND RATHER GO TO OUTSURANCE. OUTSURANCE IS DEFINITELY WORTH EVERY CENT. WITH 1LIFE THE CLIENT HAS TO CALL TO FIND OUT THE STATUS OF THE CLAIM, OUTSURANCE KEEP THE CLIENT UPDATED EVERY STEP OF THE WAY.
JE
Jan E's updateReviewer Update
24 Nov 2021, 12:221Life still sucks. They told my daughter that the matter regarding payout on my wife was resolved. Utter nonsense. STAY AWAY FROM 1LIFE!!!!!!!!!!!!!!!!!!!!!!!
JE
Jan E's update24 Nov 2021, 12:22
Reviewer Update
1Life still sucks. They told my daughter that the matter regarding payout on my wife was resolved. Utter nonsense. STAY AWAY FROM 1LIFE!!!!!!!!!!!!!!!!!!!!!!!