Service not good enough for the dead.

I am a 1life client and I had 3 funeral policies with them a 1 life cover. My Mum passed away on the 8 of February 2025 I made a claim on Monday the 10th of February 2025. The undertakers went ahead and did the funeral as we promised them that 1life take 24 hours to pay. We are grieving we have borrowed money from family to take care of prayers Hindu rites. Some *********** person messed up our claim. Today is the 14 of February 2025 and still nothing. I want to cancel my other policies but would lose monies paid in since 2006. My life policy I will get nothing if I cancel as they don't return money to you. I am fed up, drained from funeral preparation and losing my mother has been an emotional Rollercoaster. I want 1life to explain there poor insensitive behavior.