Service excellence

Dear 1 Life family.

I hereby wish to extend my gratitude for the wonderful service in the processing of the claim, of my late father.

From the time I made the call, the consultant was empathetic and explained the process in a clear and concise manner.

Upon submission of the required documentation, the full assured sum, was paid into my bank account, a few hours later. I can state with all honesty that at no point did I have any challenges, but the process was completely flawless.

In addition, I received an email from the Claims Assessor with confirmation on the Headstone benefit. That process too was manged effectively, as although the consultant advised that it will take 7 to 10 working days for the funds to reflect into my account. however, the money was paid a day after the submission of that claim.

Being in the Customer Care environment myself, I understand the fundamentals of going the extra mile, to exceed the client's expectation and this is the first time that i have received such impeccable service.

You have truly been there for me, during the most difficult time of my life. I miss my father dearly and don't think anything can fill the void, but i have comfort that i have chosen the best Insurance company to manage my affairs.

I am truly grateful, thank you again for the support.

Most of my family members were very impressed with the manner in which my claim was handled, as they were not that fortunate. So you can expect calls for quotes on Funeral and Life cover.

Keep up the excellent service delivery.

Kind regards Samantha Daniels