FM
Fenyang M

1 reviews | Active since Oct 2012

05 May 2016, 07:39

Service exceeding expectation

I contacted 1Life to take out a funeral policy and was assisted by Sabelo Zuma. Sabelo goes the extra mile! Called me immediately whenever I requested him by email to contact me again regarding some details of my policy. He really exceeded my expectations. He even noticed that another one of my 1Life policies was not documented correctly and transferred me to the relevant department to have it corrected! Great phone etiquette! Well done Sabelo, well done to the 1Life Funeral Policy division!

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Replies (1)
1Life
1Life's reply05 May 2016, 10:30
Official

Thank you for the positive feedback.

We are happy to know that Sabelo went the extra mile to assist with your policy.

1Life strives to provide the same level of service at all times.

It will be a pleasure to share your compliment with Sabelo and the rest of 1Life Team.

Kind Regards,

Resolution Team.