Sells lies

Really poor service from the company, when you call them they will put your call on hold for long. It's been 6 months since we claimed from them no feedback of what so ever but come month end they are the first ones to debit your account. When you call them and tell them you want to take the policy with them they will tell you that they process claims as soon as they have all the necessary documents that's a pure LIE... full 6 months my niece she is waiting for her pay out and she is at university Nasfas hasn't paid her bursary. We are told that they stil busy with the claim we almost in December again they still busy processing the claim. Must the child be chucked out of res and drop out of school??