selling lies .. extremely ************* and worse service ever

selling lies 1Life only benefits 1life So my problem began when I asked the question about annual increase , as with all good life / funeral cover you have annual increase to your premium but also to the amount you are covered for to keep up with inflation cost of living all that. So anyway the person I spoke to then cleared up when this would take place , but I also need to change my beneficiary , and that was when I PICK up how these people sell us lies when I got a the new copy of the contract I noticed , ( Benefits or what they referred to as Benefits on the original contract ) Was no longer on this new copy. So I questioned this and a heated argument but agent just avoided the questions and then ignored the rest of my emails to do with benefits, so to clear that first part up is when you open a policy it has all the standard rules terms conditions and so forth. But anything added as a benefit is exactly that a benefit something added to your policy with no cost to you . So the benefit I was referring to was a so cold 50 000 rand funeal cover ( benefit with no extra cost to you ) clearly stated on the policy. So no on the new one it was no longer there.First red light Then I need to change my debit date which of course that didn't happen and when they tried to debit I hadn't been paid yet it came unpaid. Costs me in bank charges reflects negatively on my bank account . Endless emails for that. Second red flag I get notice of policy increase of 5% but only to my premium not my cover my cover remains the same when I question this the answer I get is it is in line with my age ?? Like *** , because since when do we no age since taking the policy out what we stay frozen in time. And she says its in the terms and conditions I agreed to which who would agree to pay more and not get your moneys worth .Because honestly not as if they offer good value cover. And well 100''s of emails and 1 answer then they just don't actually care. Then I decided to take a look here on Hellopeter and saw the shock of ,y life how many people complain about not getting paid out when loved ones passed away shocking stories . I had already told the woman I was dealing with Chandre that they are lying to clients selling them lies to get them on board then bascial follow their own set of rules. First off "my so called benefit of funeral cover is no longer a benefit they deduct it from your life cover " second their increase only to benefit themselves , I told her this is not what I agreed to and double checked my policy and nowhere did it say they increase my premiums to be in line with my age .So basically I told her they sold me lies and empty promises and I just want my money back I have been paying this for 2 years and they are not trustworthy they lie they change the policy to suit themselves I just want my money back. Of cause IGNORE .... then on the debit story so instead of debiting on the 1st they debit the 18th which ok is fine cause of the failed debit , but then someone deposits money into my account and lone behold they debit again ( 20th) when I reverse this debit do I get a email for missed payment , payment is due the 1st its the 20th of the month before what the actual hell or how many times do I have to notify them to debit the 1st. and Since this whole dispute on my actual policy their packs of lies and their untrustworthiness .I just want all my money I wasted back and call it a day , add that rather to my FNB policy which is actually worth what I am paying for.