1 reviews | Active since Jul 2014
**** regulated by 1Life to SASSA Senior Citezen
<p>My Mother is an old South African citizen who a pensioner. Thembeka Regina Timoti whom has been a victim of **** regulated by an LIFE INSURANCE COMPANY 1life.</p> <p>She told me late last year that on her every pay, there’s like a deduction of R100 on her SASSA grant, which is a provision from the government for under privileged old aged citizens. </p> <p> </p> <p>On the 12 January 2017 she gave me a statement showing that a total amount of R80 is deducted by 1life Direct. On the 13 January 2017 decided to give the company a call I believe the time was 14 H 36 to ********** 194, was told that there’s a different contact number that ii need to contact with regard SASSA client which was ********** 446.</p> <p>Also gave it a go at 14 H 39 and was attended by a very helpful lady, don’t actually remember her name but she confirmed that my mother does have an account by them. A R6000 Funeral cover which she has been paying for, for 26 months.</p> <p>Asked her the beneficiary if something might happen to her. She replies and said on the system there’s no one recorded.</p> <p>Again troubled myself by asking where does my mother reside then she replies and said at PE.</p> <p>Ask the lady if it’s possible for them to look up on the system whom was the sale representative whom submitted the application with the form signed by mother and with her SASSA account details.</p> <p> </p> <p>ITS CLEAR THAT THE PRESSEDURE OF CONFIRMING DETAILS OF AN CLEINT BEFORE ANY DEDUCTION WERE MADE WERE NEVER PRACTISE BY 1LIFE. THE BIG QUESTION IS HOW DID THE REPRESENTATIVE GET HANDS ON MY MOTHER SASSA DETAILS AND HOW MANY OTHER SOUTH AFRICAN PENSIONERS ALSO SUFFERING THE SAFE PAIN BECAUSE OF COMPANIES WHICH CARE LESS FOR PEOPLE AND WHOS MAIN FOCUS ARE MAKING TONS OF PROFIT EVEN IF ****ING UNDER-PREVILAGED SERNIOR CITEZEN.</p>
Thank you for bringing this matter to our attention.
We were informed that one of our consultants did contact you regarding your complaint.
As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided in due course.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our consultants did contact you regarding your complaint.
As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided in due course.
Yours sincerely
Resolutions Team.
Up until today we have not recieved no formal or informal statement from the big insurance company which claims to be "changing peoples lifes".
Sees two point that 1life is trying to potray first the fact that it does not care about South African Senior Citezens, dont care about their clients, not loyal and thrustworthy to their clients, failer to deliver basic customer service which is to inform the customer and show urgency in a case where a cleint is dissatiesfied about the service or product
We as the Timoti family still waiting for a formal statement clearing the irregularities about the proccess of opening a Policy for your clients.
Bear in month that even for month of Februery my Mothers old age grant was debited by 1life althouth they posted and said on the 24 of January 2017 that they have responded
Up until today we have not recieved no formal or informal statement from the big insurance company which claims to be "changing peoples lifes".
Sees two point that 1life is trying to potray first the fact that it does not care about South African Senior Citezens, dont care about their clients, not loyal and thrustworthy to their clients, failer to deliver basic customer service which is to inform the customer and show urgency in a case where a cleint is dissatiesfied about the service or product
We as the Timoti family still waiting for a formal statement clearing the irregularities about the proccess of opening a Policy for your clients.
Bear in month that even for month of Februery my Mothers old age grant was debited by 1life althouth they posted and said on the 24 of January 2017 that they have responded
Up until today nothing has happened surely they are going to debit again the premium from my mother SASSA acount.
I think this blend with women abuse, ****** and making profit with peoples sorrow.
Up until today nothing has happened surely they are going to debit again the premium from my mother SASSA acount.
I think this blend with women abuse, ****** and making profit with peoples sorrow.
