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Feb 2019 my ex passed. We made a claim on the life cover policy for the kids a few weeks later. We were sent from pillar to post until Jan/Feb 2020, when a letter was issued that the funds will be issued to their legal guardian’s bank account which is me, their mother. But instead of funds being released I was told I need to have a trust for kids for us to get access yo the funds.

I consulted with a bank, trying to open up a trust. We’ve been struggling with the process because of the lockdown since then until early this year.

The trust has been set up and everything has been sent to 1Life but we are still struggling to get even a response from the company let alone get funds.

I have a life cover policy with policy and I’m also thinking of moving to another company if this is the treatment my kids will get again after I’ve passed.

More than 24 months I’ve made a claim, nothing has been done.