LC
Lenushca C

1 reviews | Active since Nov 2016

16 Nov 2016, 15:30

Rude customer call center agent in Durban!!!!

<p>A cuctomer call center agent contacted me, and offered hes services to me. I said no thank you I am not interested, so he asked if I do have life / funeral cover so I said no. He's answer to me was then. Okay mam then you can go and sleep and he puts the phone down in my ear. It is totally unacceptable!! He is rude and a terrible sales consultant!! I hope he gets fired. He spoiled my entire day. If I ever had to join any life / funeral policies it would most definetaly not be at 1Life. </p>

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Replies (2)
1Life
1Life's reply17 Nov 2016, 13:42
Official

Thank you for bringing this matter to our attention.

We were informed that one of our consultant has contacted you regarding this matter.

As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided in due course.

Kind regards

Resolutions Team.

LC
Lenushca C's update23 Nov 2016, 16:19
Reviewer Update

Someone has spoken to me, to explain it is under investigation, that was the last. Please can someone get back to me regarding the investigation. Thank you.