1 reviews | Active since Jun 2014
Ripping customers off
On 21 May 2015 I canseled my life policy with 1life. The reason why I canselled my policy is because three months ago a changed my bank details with them, and can not get them to debit my new account (they keep on debiting the old account)( I even have the instruction in writing)<br> <br> Now that I cancelled my policy they debit my account three times.<br> I find this highly unprofessional, and consider them nothing less than *******!!!!<br> <br> One thing they forget is I have a life policy with them.....if I have the policy with them or the next insurer it make no difference, but if they keep on treating their existing customers they way they are they are soon going to be without any customers.<br> If it is such a mission to change payment details I don't want to imagine how big a mission it will be to claim one day!!!!<br> <br>
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, we can confirm that your policy was cancelled and all the premiums deducted after the cancellation request was sent will be refunded into your account by no later than 12 June 2015.
We do apologise for any inconvenience that this matter has caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, we can confirm that your policy was cancelled and all the premiums deducted after the cancellation request was sent will be refunded into your account by no later than 12 June 2015.
We do apologise for any inconvenience that this matter has caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Kenan Angrik