GM
Gladys M
1 reviews | Active since May 2020
28 Nov 2024, 11:45
Reversal required
My grandfather is a pensioner and never took up a lite cover but you guys are deducting from his grant money
Helpful (0)
Replies (3)0
Replies (3)
1Life's replyOfficial
28 Nov 2024, 12:30Hi Gladys,
We apologize for the inconvenience you’ve experienced with us.
As stated telephonically, kindly assist your grandfather with the retrieval of the following documents:
-Bank statement
-Copy of his ID
-Affidavit stating what had transpired
You may send the documents to ***
Kind regards,
The 1Life Team
We apologize for the inconvenience you’ve experienced with us.
As stated telephonically, kindly assist your grandfather with the retrieval of the following documents:
-Bank statement
-Copy of his ID
-Affidavit stating what had transpired
You may send the documents to ***
Kind regards,
The 1Life Team
Best regards,
1Life's reply28 Nov 2024, 12:30
Official
Hi Gladys,
We apologize for the inconvenience you’ve experienced with us.
As stated telephonically, kindly assist your grandfather with the retrieval of the following documents:
-Bank statement
-Copy of his ID
-Affidavit stating what had transpired
You may send the documents to ***
Kind regards,
The 1Life Team
We apologize for the inconvenience you’ve experienced with us.
As stated telephonically, kindly assist your grandfather with the retrieval of the following documents:
-Bank statement
-Copy of his ID
-Affidavit stating what had transpired
You may send the documents to ***
Kind regards,
The 1Life Team
Best regards,
GM
Gladys M's updateReviewer Update
29 Nov 2024, 11:05Good day
I have sent the email as requested. However your consultant named Nikita told me that your turnaround time is 6 weeks, which doesn't make sense cause this means you guys are going to take his money again.
Please cancel this immediately, this is ********. He is a pensioner.
I have sent the email as requested. However your consultant named Nikita told me that your turnaround time is 6 weeks, which doesn't make sense cause this means you guys are going to take his money again.
Please cancel this immediately, this is ********. He is a pensioner.
GM
Gladys M's update29 Nov 2024, 11:05
Reviewer Update
Good day
I have sent the email as requested. However your consultant named Nikita told me that your turnaround time is 6 weeks, which doesn't make sense cause this means you guys are going to take his money again.
Please cancel this immediately, this is ********. He is a pensioner.
I have sent the email as requested. However your consultant named Nikita told me that your turnaround time is 6 weeks, which doesn't make sense cause this means you guys are going to take his money again.
Please cancel this immediately, this is ********. He is a pensioner.
1Life's replyOfficial
29 Nov 2024, 15:02Hi Gladys
The investigation process takes 6 to 8 weeks.
Once the relevant documents are received and the complaint is captured, there will be an ongoing investigation in process, during the process, we will not submit debit orders.
Kind regards
The 1Life Team
The investigation process takes 6 to 8 weeks.
Once the relevant documents are received and the complaint is captured, there will be an ongoing investigation in process, during the process, we will not submit debit orders.
Kind regards
The 1Life Team
Best regards,
1Life's reply29 Nov 2024, 15:02
Official
Hi Gladys
The investigation process takes 6 to 8 weeks.
Once the relevant documents are received and the complaint is captured, there will be an ongoing investigation in process, during the process, we will not submit debit orders.
Kind regards
The 1Life Team
The investigation process takes 6 to 8 weeks.
Once the relevant documents are received and the complaint is captured, there will be an ongoing investigation in process, during the process, we will not submit debit orders.
Kind regards
The 1Life Team
Best regards,