Request for Refund and Cancellation Confirmation

I contacted 1Life to cancel my funeral policy as I was no longer interested in continuing with it. One of their agents called me and I clearly confirmed that I wanted the policy to be cancelled.

After that call, no deduction was made in the following month, which confirmed my understanding that the policy had been cancelled. However, to my surprise, the next month money was deducted from my account, and it was deducted twice.

I immediately sent an email to query this and request a refund. I was advised that I would receive feedback within 48 hours, but it has now been 5 days and no one has come back to me.

This is very frustrating and unprofessional. I cancelled the policy, yet my account is still being debited and no one is assisting with the refund.

I would like 1Life to urgently resolve this matter, confirm that my policy is cancelled, and refund the money that was deducted from my account without my consent.