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kG
kerry G

1 reviews | Active since Nov 2009

31 Aug 2026, 18:09

Request for claim clarification and finalization

Please ask a senior customer consultant to contact me. I have now requested this twice and I'm still waiting. I have serious concerns regarding the continued delay in finalizing my claim for my husbands life cover. As a family we placed out trust in 1life when this policy was taken out,.

0
Replies (5)
1Life
1Life's reply01 Sept 2026, 07:08
Official
Dear Kerry

Thank you for bringing your concerns to our attention. The matter has been referred to our Complaint Resolution team. 

We sincerely apologize for the inconvenience caused to you.

Kind regards,

Best regards,

kG
kerry G's update01 Sept 2026, 10:33
Reviewer Update
How many more times is this claim going to be escalated.
This is now having a negative impact on me and my family.
Carel placed his trust in you that his family woukd be taken care of should anything happen to him. We now trust that 1life will do the right thing
kG
kerry G's update01 Sept 2026, 18:38
Reviewer Update
Kindly advise when I can anticipate hearing from your office.
I received a call from this number today ***. I tried call back SIX times. The number was continuously busy.
What must I do to speak to a senior staff member.
If this matter is not resolved, I will hand this over to my attorney for resolution.

kG
kerry G's update04 Sept 2026, 05:26
Reviewer Update
Here we are 5 days later and still no resolution.
27.07 told claim would be finalised by month end.
02.09 told claim would he finalised by close of business.
Complaints what a joke. Telling me nothing I already dont know. More interested in me rating the service. Can't rate something I haven't received.
kG
kerry G's update07 Sept 2026, 09:58
Reviewer Update
And here we are another week and still no resolution to my claim.