renewed confidence

So i had being told after cancelling a policy, with 1life in January this year that they could not refund me after cancelling a life cover which is cose to 900 per month that 1 Life was taking even though the policy was cancelled. Yes i was silly for not paying attention that they were constantly debiting me. Anyways, i spoke with the cancellation department and was advised that they would not refund me any of what wat debited. At which point I said i have a funeral cover as well can they put the money that was paid in the excess of 5K since Jan this year. I said to the nice lady Cathy who was trying to assist me. but came back unsuccessful. Then i mailed the umbuds and a gentleman named Corne Van Zyl. Honestly speaking had it not been for him or Cathy i would not ever consider 1 life for anything. But to their kindness i will support 1 life. Remember to the person on the other end of the line, All the client wants is a bit of understanding and empathy, nothing else if i could teach a sale especially an insurance tele salesperson something is the person that people want to speak with. if you Gona act like u are above everyone else no one would trust you and u will never get any sales. Take a page out of Cathy and Corne's chat with me. Thats whom i would buy insurance from.