REFUSING TO REFUND MY PREMIUM/DEBIT ON WRONG DÃTE/FORCED TO REINSTATE POLICY DESPITE BEING UNEMPLOYED

I have been unemployed since November last year and I have not been able to pay for my 1Life funeral cover premium since then. In March I received a call to say be told I can continue with my policy if I pay. I agreed thinking my situation will change by April because the person I spoke to convinced me to pay in April.

My situation did not change. Meaning after reinstating my policy I missed two premiums. My debit order date is 1st of each month, I have not been able to pay for May and June. I recently received my UIF money, 1life decide to debit 2 X R507, money I wanted to buy food my kids in the early hours of this morning 6th June, despite the fact that we agreed on 1st of each money.

THEY ARE NOW REFUSING TO GIVE ME BACK MY MONEY SO I CAN BUY FOOD FOR MY KIDS AS I AM STILL UNEMPLOYED. AND IN THE RECORDING OF THE REINSTATEMENT, I TOLD THE CONSULTANT THAT I WAS STILL UNEMPLOYED,YET SHE CONVINCED ME TO REINSTATE MY POLICY.

PAY MY MY MONEY BACK 1LIFE