Refund of the settlemt.

Good day team,<br> <br> I paid a settlement to pay the loan in DEC 2015, a debit order still went off from my account as they said that funds were not reflecting on the account I get that, now only when I sent an email in FEB asking for a refund of the settlement amount paid I am now told that the account is now closed, meaning only as I am now asking for a refund.<br> <br> It's so not fair on me as a client, as if that money was sitting on another account , would have earned good interest on it.<br> <br> I still insist that my account be re-open & I will continue paying as normal.<br> <br> I need someone to please get back to me on this, as I don't think your call centre says it's impossible to re-open the account, please can someone explain on what grounds..??<br> <br> PS: don't send me an sms to call you, as always!!!!, I never got any call from you guys other than the sales team, when they want to sell another loan.<br> <br> Awaiting for your response.<br> <br> Thembisile Mazibuko<br>