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Sarah E
1 reviews | Active since Oct 2015
14 Sept 2016, 09:40
Refund
<p>1Life has also been tracking my bank for money and the bank charges me R150 every time they track for money in my account, I have submitted all documents to them needed for my refund and till now i have not heard from them, i am the one phoning and the gentleman that helped me is since then on a call or not available or not at his desk he does not even phone me back, my contracts state that debit orders need to go off on the 1st and it does not say anything about tracking my account, i want my refund this has been going on too long, i am considering going to another Insurance Company, if 1Life can"t even pay me back my refund how are they going to pay me when i claim????</p>
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1Life's replyOfficial
14 Sept 2016, 14:36Thank you for bringing this matter to our attention.
We have been informed that the matter was discussed directly with one of our consultants.
Kindly note, in the event that 1Life is unable to successfully receive a premium on your selected deduction date our variable deduction date premium recovery process is automatically initiated, The purpose of the process is to retrieve the missed premium as well as to collect the premium for the month following the missed premium, in an attempt to bring the premium payments up to date.
It is standard practice that if the attempt to the recover the missed premiums fail, normal bank charges will be app****. However, if the premiums are successfully collected, no bank charges will be effected.
An internal investigation was conducted to establish whether or not the issue is isolated and it was identified that only your banking institution has been affected by unrefunded bank charges where a premium was successfully collected. No other bank effect bank charges if a premiums is successfully collected.
1Life would like to assist you in resolving this matter by liaising with your banking institution as 1Life does not have a mandate to refund the bank charges that were made against your bank account. In order to do so, 1Life will need your permission to lodge a formal complaint with your banking institution on your behalf.
We confirm receipt of the consent form which will enable us to proceed on your behalf.
Should you wish to make further enquiries, please do not hesitate to contact our Resolutions Department on ***.
Trust that you find the above in order,
Kind Regards,
Resolutions Team.
Best regards,
1Life's reply14 Sept 2016, 14:36
Official
Thank you for bringing this matter to our attention.
We have been informed that the matter was discussed directly with one of our consultants.
Kindly note, in the event that 1Life is unable to successfully receive a premium on your selected deduction date our variable deduction date premium recovery process is automatically initiated, The purpose of the process is to retrieve the missed premium as well as to collect the premium for the month following the missed premium, in an attempt to bring the premium payments up to date.
It is standard practice that if the attempt to the recover the missed premiums fail, normal bank charges will be app****. However, if the premiums are successfully collected, no bank charges will be effected.
An internal investigation was conducted to establish whether or not the issue is isolated and it was identified that only your banking institution has been affected by unrefunded bank charges where a premium was successfully collected. No other bank effect bank charges if a premiums is successfully collected.
1Life would like to assist you in resolving this matter by liaising with your banking institution as 1Life does not have a mandate to refund the bank charges that were made against your bank account. In order to do so, 1Life will need your permission to lodge a formal complaint with your banking institution on your behalf.
We confirm receipt of the consent form which will enable us to proceed on your behalf.
Should you wish to make further enquiries, please do not hesitate to contact our Resolutions Department on ***.
Trust that you find the above in order,
Kind Regards,
Resolutions Team.
Best regards,
SE
Sarah E's updateReviewer Update
15 Sept 2016, 08:11Please can i have your banking details i am cancelling the debit orders on my bank Account you will not tresspass on my bank account any further is if it is your bank account!!!
SE
Sarah E's update15 Sept 2016, 08:11
Reviewer Update
Please can i have your banking details i am cancelling the debit orders on my bank Account you will not tresspass on my bank account any further is if it is your bank account!!!