PM
Paul M
1 reviews | Active since Jun 2013
29 Jan 2015, 07:56
Refund
I sent an email requesting that my banking details for my policy and my wife with the company be changed. But you went on to debit my old bank account. i demand a refund for the expenses l have occurred with my old bank due to your errors and not carrying out my instructions which were sent on time. This is very disgusting. l regret taking a policy with your company. Urgently process my refund an pay it into my new bank account
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1Life's replyOfficial
29 Jan 2015, 10:53Hello E935099,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, our Customer Service Team Leader has already attended to your query. In the event that bank charges were incurred for the incorrect debit, 1Life will refund upon receipt of a copy of your bank statement.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact us on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, our Customer Service Team Leader has already attended to your query. In the event that bank charges were incurred for the incorrect debit, 1Life will refund upon receipt of a copy of your bank statement.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact us on ***.
Kind Regards,
Kenan Angrik.
Best regards,
1Life's reply29 Jan 2015, 10:53
Official
Hello E935099,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, our Customer Service Team Leader has already attended to your query. In the event that bank charges were incurred for the incorrect debit, 1Life will refund upon receipt of a copy of your bank statement.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact us on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, our Customer Service Team Leader has already attended to your query. In the event that bank charges were incurred for the incorrect debit, 1Life will refund upon receipt of a copy of your bank statement.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact us on ***.
Kind Regards,
Kenan Angrik.
Best regards,