JG
Jayshree G

1 reviews | Active since Sept 2015

07 Sept 2015, 17:21

Q: How does 1Life sell the most Life Insurance? A:

On the 30/07/2015 an amount of R347.87 was debited from my Bank account by 1 Life insurance. Since I have never taken out an<br> insurance with 1 Life I went to the bank and reversed the debit order. The<br> money was returned to my bank account on the 6/08/2015. However 1 Life<br> re-debited the amount of R347.87 on the 7/08/2015<br> <br> I phoned 1 Life Customer care on the 7/08/2015 and spoke to Joanne,<br> she advised that according to her I took the policy on the 14/07/2015<br> with a person by the name of Jeremiah. This is news to me because as I<br> mentioned above I have NEVER taken a policy with 1 Life.<br> <br> I have requested the voice recording for the 14/07/2015 that allegedly<br> took place between Jeremiah and myself. Joanne advised that she will<br> investigate the matter and get back to me in 7 working days. She further<br> advised that the contact number that is on the policy is \***"This is not my number.<br> <br> I waited 7 working days"

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Replies (1)
1Life
1Life's reply09 Sept 2015, 10:39
Official
Hello Jayshree.P,

Thank you for bringing this matter to our attention.

We were informed that one of our consultants did contact you to discuss this matter.

As per the discussion, you were informed that this matter is currently under investigation and feedback will be provided in due course.

Kind regards
Resolutions Team