Purchased life cover and told I purchased accidental cover

I called 1 life querieng the life cover policy I took for my cousin who is sick of HIV. They made a quote and was advised of the amount of a cover for her. That was after contacting her my cousin and confirmed her status and if she agreed to be covered by myself. I called to check if all was still in order and if they needed my cousin needed to go for any check up. Things like her CD 4 count as my sister had also changed cell phones . The consultant who checked my policy told me my cousin was on accidental cover after they had review her to be a risk. I told him I would have never agreed to such a *****nce after I knew I was covering an HIV person. Why would I cover her for accidental cover when I knew she was sick but and needs a cover of natural causes. To cut the story shot. I requested the call recording as the policy payer and beneficiary. It has been almost a month waiting for the call recording. I want my money refunded to me if I do not get this call recording by the end of this month. I don't understand how come this call recording cannot be sent to me when they have it and takes this long....