RN
Rabelani N
1 reviews | Active since Sept 2009
02 Nov 2015, 12:09
Premiums debited after policy cancellation
I cancelled my life cover with Budget on 06 August 2015, for which I received confirmation that this would be done. I was surprised to have the September premiums debited form my account and when I queried this I was told that the amount would be reversed back into my account, which was never done. That was in September. I sent an email querying this on 30 October 2015, to which I never got a response. I need this money returned to me Urgently. Someone needs to get back to me &
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1Life's replyOfficial
03 Nov 2015, 11:26Hello rabeluv,
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, there was a delay with the processing of your refund. The refund has been authorised and should be available in your account on or before the 06th November 2015.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, there was a delay with the processing of your refund. The refund has been authorised and should be available in your account on or before the 06th November 2015.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
1Life's reply03 Nov 2015, 11:26
Official
Hello rabeluv,
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, there was a delay with the processing of your refund. The refund has been authorised and should be available in your account on or before the 06th November 2015.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, there was a delay with the processing of your refund. The refund has been authorised and should be available in your account on or before the 06th November 2015.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.