Poor service with empty promises

Hi there, I spoke to Bafana Malabie on the 28th Oct 2022. depend personal details on my husband life cover were all wrong not sure why the sales consultant captured wrong info funny enough we made several calls without any assistance then on the 28th Bafana tried to assist after a long argument where we asked him simply request to confirm date of births so we can correct where there is an error there was no TCF at all. we requested a sales call recording n he promised that his manager will be in contact which never happen till yo date but funny enough premium went off twice with out any recordings of the sales call we asking ourselves if u guys cannot honor simply request wat will happen at claim stage? we need a clear explanation cos we paying so much for this poor service we getting otherwise we taking our money who can treat us fairly and appreciate our contribution