POOR SERVICE UNTRUST WORTHY BUSINESS

My name is Themba Tshepo Theophilus Mashinini Adress: 48 west road evaton 1984 Id number : 740 ********** 081

My brother inlaw passed on the 15 May 2018 at Sebokeng hospital , and then on the 16th May 2018 , i then contacted 1life as i have policy with them to help me in regards of the funeral service , they then emailed me the claim forms , which i submitted back to them via email ( ********** , thats their claim department , i submitted all documentation including doctors report from the Sebokeng Hospital ,

A week went by without them responding , then i called on the 30th May 2018 , was then told that they were busy with my application . Then days went by again then called back 01st June 2018 , was again told the same story that they are still busy , but all documentation was received and documentation were confirmed including death certificate at home affairs .

Then on the 5th June 2018 i called back again , thats when they said everything has been finalised and the lady who checked my claim told me that on the system it says payment pending so it might take about 2-3days for payment.

I received a call today from a lady by the name of Pamela Shozi at claims department telling me that she is contacting me in regards of my claim, that i havent submitted any documents regarding my claim, was then suprised as i told her that my wife she is been doing follow up on the said claim , thats when she told me she doesnt even have a record of my wife's follow up on the claim

My QUESTION CAN A CLAIM BE CAPTURED ON THE SYTEM WITHOUT ANY DOCUMENTATION ? AND ALL THIS CALLS TAHT MY WIFE WAS MAKING WERE ARE THEY AND WHO WAS SHE TALKING TO ? AS WE HAVE RECORDS OF THE CALLS, TO PROOVE THAT WE WERE DOING FOLLOW UP.

How can i pay the policy for all this time , and at the end when is time to claim , then i would'nt submit the necessary documentation , as they claim that they do not have . Its been 3 weeks since we submitted documents still waiting for payment and now they are telling me this.

Today again i submitted documents for the second time , then this time attentioned to Pamela Shozi as she called me today.

My contact details are as follows ********** ********** 689694 **********