Poor Service on Claim

<p>Dear Hello Peter</p> <p>I have been trying to get 1 Life to complete my claim since 28 April 2017 when the documents where sent to them since then I had been taken from pillar to post and at time never even get the phone call or email repsonse.My wife past on due to cancer and I contacted the for the way forward I sent the all the documentation including my appointment letter as the executor of the esate. On the begining of May 2017 one of their employees sent me a mail requesting some documents which I did forward by the on the 2 May 2017 since then I did hear or get any response on the status of the claim. On 10 May I go a claim for which I filled sign and sent back to claims three days the after when doing a follow up I was ask to resent the forms again which I did again 13 May 2017. From there the was no reply or respond on the status of this case again till the 9 June when I the sent a mail asking about the status of the claim again.Then I was requested to sent the Burial order and the forms again. I did the follow up again no respond and I resent the forms again 23 June 2017. Some one called on 23 june and ask me to send the burial form and the medical statement and the doctors report which I did do and sent since then I have been sending mail with no reply, update or response to my emails. I have sent mail on follow up as 4/07/2017,6/07/2017,9/07/2017,12/07/2017,14/07/2017, and my mail sent on 18/07/2017 was responded too by Charelen Phiri also requesting me to send the very same documents that I have sent already the executorship/appointemen letter was sent 28/04/2017 and even more times almost on every mail sent it was also attached. </p> <p> </p> <p>Im very dissaponited and even disturbed by 1 LIfe as I wonder where is this going to end I want them to sort this thing out as soon as yesterday this has been long overdue and I need to close th estate and start paying creditors please assist.</p> <p> </p> <p>Enock</p>