Poor service from 1Life

I have been a loyal client for over 10 years, yet my recent experience has left me extremely disappointed. I have been sent from pillar to post in an attempt to resolve ongoing administrative issues and have made countless calls, only to be assured that someone would get back to me. To date, no one has done so.

This lack of follow-up and accountability is deeply concerning. It raises serious doubts about the level of support I could expect should I ever need to submit a claim. After a decade of loyalty, this is not the standard of service I expect or deserve.

Unless this matter is resolved promptly and satisfactorily, I am prepared to look for an alternative service provider.

I would appreciate urgent feedback and a clear plan to resolve these issues.