Poor Service

I signed up with 1 life on the 05th September 2022. I requested an immediate debit so I would be able to have cover and also get my watch delivered. I accepted the debit order mandate with my bank. A debit was taken then immediately returned. There were available funds. I called 1 life and did not get a very helpful agent. I called Standard Bank as I received an sms from 1 Life - I tried to pay with Snapscan, to re run the debit and now I have gone to a Pick n Pay with the barcode received and the transaction will not go off so it must be an issue with 1 Life but I can't get proper assistance and I am getting really annoyed now.