Poor service at an overall level and lack of ethics

<p>My mother had a funeral policy with 1Life and passed away in mid November 2016. Upon submitting the claim I was notified that the claim in not valid due to the 6 month waiting period clause. I then requested that 1Life send me the sales call as well as policy document. What I picked up is that she was never ever sent the policy document as they did not have a postal or email address on their systems. This would mean that the most official contract is the sales call. I have been requesting a sales call over the last 7 weeks and have spoken to 3 advisors (one of them is Zanele Nyembe) and have still not received the call despite being promised feedback several times. To top this off, nobody bothered to cancel the policy despite 1Life being made aware that the policyholder is now deceased... How is it possible for a company to have a contract with a deceased person? They just chose to ignore this fact and enjoy the benefit of collecting premium despite the submission of a claim being a CLEAR INDICATION that the policy should cease to exist - how low can you go, really??? I am still waiting for the sales call and hope that I will get better service after having used this platform.</p>