poor service

I would like to logg a complaint about the above institution,

their consultants are ***********, they are not fully equipped, I have been on the phone for the past 2 days with no help , I am logging a death claim for my deceased mother, they expect me to complete 2 page claim form whereas I have told them numerous times there are no printing facilities where I am , I am in rural areas , I even struggle with the network too

to go to town from villages it costs me 500 just to print 2 pages , that's pathetic I don't have that kind of money with , this is so frustrating, at a grieving time getting such pathetic service

I don't understand why can't they do a paperless claim their competitors does that the likes if Sanlam n Old Mutual

a Consultant just transfered me to a switchboard because she could not help and she **** and said she was transferring me yo her manager, this is POOR SERVICES