Poor service

Good day,

In December I called in to arrange for an early debit order date and to which I called on the 02 Jan 2018 to change it back to my normal date.

But to my surprise the February 2018 premium was sent through on the 18th January 2018 and because I had no money on my account I incurred bank charges for R100 on an unpaid debit order, I was then called by lady whose last name is Moodley to make an arrangement and to change my debit order again to the 26th of every month and the February premium was then done on the 26th Jan 2018.

On the 18 February 2018 a debit order was made again after I asked Moodley to make it the 26th instead. I have again incurred bank charges for this debit order R220 for an unpaid debit order.

You will have to refund me for all the bank charges incurred due to your staff not doing what they are supposed to have done, I refuse to have charges for someone else’s negligence.